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While trying to make my cruise booking online, it was challenging, stating my phone # was incorrect and pass passenger incorrect as well. I called their number and after on hold for a couple of minutes, the call dropped 3 times. So along came Ryan to my rescue!!! I already had date and cabin chosen. He was very patience, detailed, and got me through the process. It was so pleasant to have a human on the other side of my laptop... Not to mention the better price and onboard credit I received!!! Thank you Ryan. He is an asset with excellent cutomer service. I will be back to CruiseDirect.
Good Customer Support! Special thanks to Rafael for his help and advice. Really helped and solved my issue! Best Regards
I have a Cruise Direct cruise booked for just under a year from now, and seeing that today's price is slightly lower than my original booking price for the same cabin type, I contacted Cruise Direct through their chat. Rafael was very helpful and adjusted the price for me within minutes. Thank you so much for your excellent service!
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