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Used the website "chat" function and my issue was solved by Enrique, my travel adviser.
I had a very positive online conversation with Shelia O. Within a few hours of booking my cruise I realized the price had dropped. There office was now closed, so I quickly sent an online message explaining what I was looking at. At 6:45 am I woke up to an e-mail "ding" which was a message from Sheila, with a very nice response saying they had looked into it and were able to look after me, and that I would receive a refund for the difference. I actually was shocked, but very grateful that it was handled by such ease. Cruise direct really does stand behind their promise to look after their customers. Amazing CUSTOMER SERVICE...
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